Mark Clegg serves as the Managing Director at Brigham Young University, where he leverages over 32 years of extensive experience in sales leadership across various sectors, including brick-and-mortar retail, eCommerce, and business-to-business consultative sales. His role has evolved significantly since January 2020, when he took on additional responsibilities overseeing the university's auxiliary services, which include Dining, Production, and Retail Services. Under his leadership, the retail sector has expanded to include innovative offerings such as a bowling game center, a fast-casual restaurant, and a full-service salon, all designed to enhance the campus experience for students and faculty alike.
Mark's expertise in strategic planning and supply chain operations has been instrumental in optimizing these services, ensuring they meet high standards of operational excellence and customer satisfaction. His passion for team building and innovation drives a culture of proactivity within his teams, fostering an environment where creativity and high performance are rewarded. He is adept at utilizing analytics to inform marketing strategies and sales processes, enabling him to motivate his sales teams effectively and enhance overall service delivery.
Through his commitment to continuous improvement and customer service, Mark has positioned BYU's retail services as a benchmark in the industry. His ability to integrate diverse service offerings while maintaining a focus on quality and efficiency reflects his dedication to creating value for the university community. As he continues to lead these initiatives, Mark Clegg remains a pivotal figure in shaping the future of retail services at Brigham Young University.